Our story began when Dave helped a neighbour who was struggling to get her burglary claim properly settled. With his guidance, she received the full amount she was entitled to, and the idea for Claims Assist Norfolk Ltd was born. Today, we continue to work solely for homeowners, offering clear, personal support at a time when it’s often needed most.
Tailored, Straightforward Support
We act under a delegated authority, which means you give us permission to handle the back-and-forth with the insurance company so you don’t have to.
Many of our clients come to us after struggling with delays, confusing paperwork, or feeling unsure whether their insurer is acting fairly. And they’re right to be cautious — recent research by Which? magazine shows that some insurers have claims acceptance rates below 55%, with one as low as 30%. That’s a lot of homeowners being left out in the cold.
Who We Help
We work exclusively with individual homeowners, not landlords, not commercial property owners, and certainly not the insurers themselves.
Our services are designed for people who may be comfortable dealing with everyday finances, but who don't want to be misled, ignored, or worn down by a complicated claims process. Our clients value fairness, clear communication, honesty, and having someone on their side. If that sounds like you, we’re the right fit.
What We Do & The
Problems We Solve
Insurance claims can feel like a full-time job, especially when you’re already dealing with the stress of loss or damage to your home or your belongings. We help homeowners across the county manage their insurance claims when things go wrong, whether it’s damage to your home or a related loss, including fire, flood, theft, burglary, and vandalism. From the moment you call us, we guide you through every step of the claims process.
This includes:
-
Visiting your property and taking photos
-
Reviewing your insurance policy
-
Speaking directly to your insurer on your behalf
-
Helping you respond to their questions and challenges
-
Negotiating a fair settlement offer, one you’re happy with
You’ve paid your premiums for years, you deserve to be treated fairly when you need to make a claim.
Over 40 Years of Experience
You’ll be working directly with someone who knows the insurance system inside out and isn’t afraid to challenge unfair practices.
Local and Independent
We’re based in Norfolk and only represent policyholders. We don’t work for insurers or loss adjusters. We’re on your side, always.
Clear Pricing
We charge a fair, flexible fee between 15-20% depending on the complexity of your claim.
Complete Support
From gathering photos and documents to making joint calls with your insurer and/or loss adjuster, we handle the heavy lifting. You're always in control, but you’re not alone.
Get in touch
We believe homeowners deserve fairness, and that’s not just a tagline. It’s a core part of what we do. Whether you’re starting a new claim or stuck in the middle of one, we offer insurance claims assistance with your best interests at heart.
You’ve paid for protection. We’re here to make sure you get it.